Who wework with
Four kinds of people usually bring us in. See which one sounds like you.
For operations managers and heads of service
“I need our processes to work. I don't need an AI project on top of everything else.”
If you're managing daily delivery, you probably don't need a technology overhaul. You need fewer handover errors. Clearer ownership. Processes that don't depend on one person knowing how to do something.
AI can genuinely help with that, but only if it's implemented around the real problem, not introduced because it's fashionable. The risk is that a badly implemented AI tool creates more complexity: more things to check, more ways for something to go wrong, and a team that's sceptical about the next improvement attempt.
We work differently. We start by understanding the actual bottlenecks: the manual steps, the unclear handoffs, the things causing daily firefighting. If AI helps solve one of those specifically, we'll show you how. If a simpler fix works better, we'll recommend that instead.
We work across private sector, public sector, and third sector, and we understand the pace and accountability requirements that come with each.
What you get
- A clear diagnosis of what's actually causing the pressure
- Honest options, including options that don't involve AI
- Practical implementation phased around your team's capacity, not a lengthy project
- Clear ownership once we're done, not a system that needs us to maintain it
For founders and directors
“I need the business to run properly, but I don't want to hand control to someone else.”
If your business depends on you knowing how everything works, that's a risk, for you, and for the business. But the solution isn't to hand control to an outside supplier who builds something only they can understand or maintain.
AI can help you systemise what matters: the processes that live in your head, the reporting that only you can produce, the decisions that only get made when you're in the room. Done properly, it reduces your single points of failure without creating new ones.
The critical thing is ownership. At the end of every engagement with us, your team runs what we've built. You understand what it does, what data it uses, and what happens if something goes wrong. We don't design for dependency.
We work with founders and directors in SMEs, family businesses, and owner-led organisations across South Wales and the UK.
What you get
- An honest assessment of where the real dependency risks are
- A practical plan to reduce them, using AI where it genuinely helps
- Clear documentation of everything we implement
- A handover that leaves your team in full control
We introduced email and SMS payment links, so customers chasing a late payment could pay immediately instead of waiting until they were back at a computer to make a bank transfer. The result: faster payments and less money owed to the business at any given time.
Lewis Pies
For team leads and delivery managers
“My team is already at capacity. I can't take on an AI implementation on top of everything else.”
This is exactly the right concern to have. The biggest risk with AI adoption is that it adds work before it reduces it, and in a stretched team, that short-term pressure increase can derail the whole thing.
We design implementation to work around your team's capacity. We don't ask your people to sit in workshops or manage complex change programmes. We find the specific tasks where AI can take load off quickly, implement them carefully, and make sure your team feels confident using them, not anxious about them.
We also take staff anxiety seriously. People worry about AI. Good implementation addresses that directly: making clear what AI is doing, what humans are still deciding, and how the team stays in control. We build that into how we work, not as an afterthought.
What you get
- AI implementation phased around your current capacity
- Staff training that builds confidence, not anxiety
- A clear picture of what AI is and isn't doing in your workflows
- Measurable reduction in workload, not just a new tool to manage
For charity leaders and trustees
“Our beneficiaries trust us. I need to be able to explain and stand behind whatever we use.”
Charities face particular scrutiny around AI. Your funders, your trustees, and the people you serve all have a legitimate interest in how you use technology, especially when it involves their data.
The good news is that most of the AI use cases that genuinely help charities are low-risk: drafting grant applications, summarising data for reports, reducing admin so staff can spend more time on direct service. These are areas where AI helps without putting beneficiary relationships at risk.
The important thing is doing it properly, with a clear policy your trustees can see, data protection checks on every tool you use, and a simple record of what's running and why. That's what we put in place.
We also understand that charity budgets are tight. We scope our work to fit, we're transparent about what things cost, and we'll tell you if a free tool does what you need before recommending something you pay for.
What you get
- Honest assessment of where AI can reduce your admin load
- Data protection review before any tool is implemented
- A simple AI policy and register your trustees and funders can see
- Training that builds staff confidence and addresses job anxiety directly
- Implementation that protects the trust your beneficiaries place in you
We rebuilt their website so staff can add and update cats available for adoption themselves, with automation keeping that list in sync with real visits and adoptions as they happen. We also built an AI knowledgebase holding all charity information, helping ensure legal and regulatory requirements are met. Staff now spend less time on manual admin and more time on direct animal care.
Forgotten Felines
We replaced their website, restructuring it and adding the ability for staff to update dogs available for adoption directly, without needing our involvement. The result: greater visibility for the breed and the dogs waiting for a home.
Cirneco Foundation